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Two experiences this week with overpopular restaurants have driven me to write this post.
The Vortex (L5P) is often packed, with hour+ waiting lines out the door in the cold. They have another location about 4 miles away that is often sparsely populated at the same times. Here's a crazy idea... Offer a % off their meal, or free parking, or something of similar value, for a party of 8+ to go to the other location. You are going to lose their business when they find out there's a 2 hour wait, why not salvage it?
The Majestic is also often packed, with faster moving lines out the door also in the cold. Tonight I arrived around 3AM to find a Fulton County Sheriff manning the door. I walked in, alone, to take a seat at the counter (which had 3-4 empty seats), and he told me to get to the back of the line. The line full of parties of 2-6. WTF? Majestic, you just lost a customer, probably for a substantial number of potential future visits, until I'm desperate enough to come back.
The Vortex (L5P) is often packed, with hour+ waiting lines out the door in the cold. They have another location about 4 miles away that is often sparsely populated at the same times. Here's a crazy idea... Offer a % off their meal, or free parking, or something of similar value, for a party of 8+ to go to the other location. You are going to lose their business when they find out there's a 2 hour wait, why not salvage it?
The Majestic is also often packed, with faster moving lines out the door also in the cold. Tonight I arrived around 3AM to find a Fulton County Sheriff manning the door. I walked in, alone, to take a seat at the counter (which had 3-4 empty seats), and he told me to get to the back of the line. The line full of parties of 2-6. WTF? Majestic, you just lost a customer, probably for a substantial number of potential future visits, until I'm desperate enough to come back.